Refund policy

We want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or exchanging items purchased on our website.

Legal Requirements (UK)

We comply with the Consumer Rights Act 2015, which means you have the right to return a product:

• Within 14 days of receiving it (cooling-off period) for a full refund.
• Up to 6 years if the product is faulty, not as described, or doesn't do what it's supposed to. You can then request a repair, replacement, or refund depending on the circumstances.

Our Returns Policy

• You can return any item purchased on our website within [Number] days of receiving it.
• Items must be returned in their original condition and packaging, with all tags attached.
• We recommend using a tracked delivery service for your return.
• You are responsible for the cost of returning the items unless the return is due to our error (e.g., incorrect item sent).

Refunds

• Once we receive and inspect your returned item, we will process your refund within [Number] business days.
• Refunds will be issued to the original payment method used for the purchase.
• If the return is due to a faulty item, not as described, or our error, we will also refund the original delivery cost.

Non-Returnable Items

• Certain items may not be eligible for return or exchange, such as perishable goods, personalized items, or items with broken hygiene seals (unless faulty).
• We will clearly mark any non-returnable items on the product page.

How to Make a Return

• To initiate a return, please contact our customer service team at contact@zigandzags.co.uk.
• We will provide you with a return authorization number and instructions on how to return your item.

Please Note

• We reserve the right to deny returns that do not meet our policy guidelines.
• This policy does not affect your statutory rights under the Consumer Rights Act 2015.

By using our website, you agree to the terms of this Return and Refund Policy.